Refund policy

 

Return Policy (if applicable)

We are happy to accept your returns, providing you, as the customer, comply with the following points:

  1. The return is requested within 14 days of receiving delivery of your order. If you wish to return an item, please e-mail us at info@enamoure.shop stating unambiguously that you wish to withdraw the agreement. You must hereby notify Enamoure of your decision to withdraw and receive a refund. You do not have to provide a reason for the withdrawal.
  2. The products must be sent to Enamoure via the same way you have received the products. We will only process authorized returns. We will only issue a single authorization number for each order.
  3. The authorized return must be received back at our return center for a refund or exchange (Limited Edition, Chaussée d’Aelbeke 284, 7700, Mouscron) within 14 days of the return's registration. Please be aware that we cannot be held liable for any loss or damage if the package is not returned to us via our return service.
  4. Every article must be returned to us in an unused and undamaged condition.[Article. VI.51 §2 WER]. Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags until you are completely satisfied with the items. These matters will be strictly monitored. The basic principle adopted by Enamoure is that the customer is only entitled to inspect the article(s) in the same way that would be possible in a shop. The articles must also be returned with any accessories that were delivered with the order. All items must be returned in their original state.
  5. The original packaging must be enclosed with the return and must be undamaged.
  6. In order to make use of his right of return, the Customer should either contact us via info@enamoure.shop.

REFUNDS

Once your return is received and inspected and the above conditions are complied, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed and you will automatically receive your refund receipt via email.

The refund will be applied to your credit card or original method of payment within 2-5 business days. However, Enamoure can reduce the refund to reflect any reduction in the value of the products, if this has been caused by the customer handling them in a way which would not be permitted in a shop.

You will, however, be responsible for paying the cost of the return from your own address to our return center. Any delivery costs paid in connection with the order are non-reimbursable or refundable. Moreover, any return delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable.

In the event that a refund is necessary, the appropriate credit will be made to the credit card or bank account used to make the purchase. Enamoure cannot be held liable for any fluctuations in currency rates of exchange between the original payment made by the Customer and the refund.

When returning items we strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance.

Please be aware that international customs duties and sales taxes are NOT refunded. It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive to Enamoure within the above stated timeframe. Please note that Enamoure does not accept liability for returned goods.

  1. Late or missing refunds
    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company, it may take some time before your refund is officially posted.
  2. Returning your online purchase:
    • Items must be returned unused in perfect condition and in their original packaging.
    • Make sure to return the item in such a way that the original packaging will remain undamaged.
    • Do not put the original invoice in the box.
    • If the mistake is on our side, make sure you stick to the box the delivery label and packing list if there was any.
  3. Sale items Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  4. Address of return center
Please ship to our return center: 284, Chaussée d’Aelbeke 7700, Mouscron Belgium