Agreement: The agreement at distance concluded between the Company and the Customer for the purchase of Products via the Website. The Agreement shall be governed by these general terms and conditions.
Business Day: Every day, except Saturday, Sunday and national holidays in Belgium.
Company: The here understated ‘we’, ‘us’, ‘our’, ‘the Company’ refers to Enamoure, under the cooperation PH Promotion BV, with registered office in 9830, Sint-Martens-Latem, Belgium, Zuylenveld 14 and VAT-number 0873.851.323.
Customer: The here understated ‘you’, ‘your’, ‘the Customer’ refers to the customer or user, which is every natural person who acts for purposes that fall outside of his commercial, corporate, crafts or professional activities and who purchases or will potentially purchase Products via the Website.
Offer: The offer of Products via the Website. The Offer shall be governed by these general terms and conditions.
Products: All products available for purchase on the Website.
These general terms and conditions oversee the way you use and browse the www.enamoure.shop including the versions optimized for browsing on mobiles and tablets and are applicable to every Offer of the Company and to all Agreements. Kindly read the terms & conditions thoughtfully before placing any orders on www.enamoure.shop. If you do not agree with the terms & conditions stated below, do not move forward with your purchase or please contact info@enamoure.shop for further clarification on the subject.
These general terms and conditions will be made available to the Customer before conclusion of the Agreement and the Customer. These general terms and conditions will be made available to the Customer, at least before the conclusion of the Agreement, in a manner that will allow the Customer to save the general terms and conditions on a durable electronic data carrier.
These general terms and conditions and usage of this website are governed by and construed in accordance with the European laws.
Formation and duration of the Agreement
The Customer declares that, at the moment of making a purchase on this website, he has attained the age of majority in his country or province or that, if he is still a dependent minor, he has obtained the permission of a responsible adult to place an order on this website.
When someone places an order on the Website, he enters into a binding agreement between the Customer as the consumer and Enamoure as the seller. The Customer thereby expressly agrees to be bound by these present conditions, including all relevant declarations and notifications, such as the privacy policy, the return policy and the shipping policy.
The Agreement is concluded as from the moment the Customer has accepted the Offer and the general terms and conditions.
The Agreement and the general terms and conditions will remain in force until all obligations have been executed.
Products
All items on the website may be subject to availability. If the item(s) you ordered are no longer available after you placed an order with us, you will receive an e-mail acknowledging that the item is no longer available. We cannot be held responsible if a product is unavailable at the moment of its ordering. Consequently you will be refunded within 3 working days.
Items featured on the website show as candidly as possible the availability, color and size of each item. Nevertheless, as monitors vary, we cannot guarantee that your monitor displays the accurate colors, availabilities nor sizes. Enamoure refrains from every accountability due to a particular configuration/malfunction of a Customer’s computer, tablet or smartphone.
It may occur that the information on our website is incomplete or not fully up to date, or else contains material or typographic errors, which could have an effect on product descriptions, prices, promotions, special offers, transport costs, transit times and availability. We reserve the right to correct any eventual errors, inaccuracies or omissions, or to change or amend any of the information given, or, if appropriate, to cancel any orders affected by these matters that the customer may have already placed.
We reserve the right, to limit the sales of our products or services to any person, geographic region or jurisdiction and will exercise this right on a case-by-case basis.
Prices
The prices of the Products will be as quoted on the Website at the time the Customer submits an order. Prices for our items shown on our website are subject to change without notice. We reserve the right at any time to modify, limit or discontinue the items (or any part or content thereof) without notice at any time at our sole discretion. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of items.
If your order is being dispatched to a country which is a member of the EU then the total price will include VAT at the current rate. If your order is being dispatched to a destination outside of the European Union (EU) then VAT will be deducted at the checkout and this will be shown on your invoice. When a package is shipped outside the EU, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. You will not be noticed of these charges at checkout. These charges will typically be due once the goods arrive at the country of destination.
You are solely responsible for ensuring that you comply with the laws and regulations of the country of destination. Please keep in mind that Enamoure has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be entirely liable.
All prices of the Products are exclusive delivery charges. The delivery charges are available to the Customer on our shipping page. The delivery charges will depend on the country where the Products must be shipped to.
Payment and means of payment
After placing an order, the Customer will be automatically transferred to a secure payment page on our Website with a request to immediately make payment for the order. Once payment has been completed, the Customer will receive an order confirmation both on his screen and by e-mail.
The Customer can pay for the Products via the following means of payment: Amex, Apple Pay, Bancontact, Google Pay, Mastercard and Visa.
By making a payment for an order, the Customer automatically gives permission to the chosen payment method to act as data processor for the safe processing of his financial details and for the implementation of the agreement. In the event that any repayment is necessary, the appropriate credit will be made to the credit card or bank account used to make the purchase. Enamoure cannot be held liable for any fluctuations in currency rates of exchange between the original payment and the repayment.
Right of refund and withdrawal
You can return the item you purchased within 14 days from when your order is delivered to ship it back to our return center for a refund or exchange. If you wish to return an item, please e-mail us at info@enamoure.shop stating unambiguously that you wish to withdraw the Agreement. Unless the mistake is on our side, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Warranty
The Customer has the right to a legal warranty of 2 years. The legal warranty covers every defect or lack of conformity of the Products that manifests itself within the period of 2 years from the date of delivery of the Products. The lack of conformity must be reported to the Company via mail, under penalty of guarantee forfeiture, within two months from the date on which it was discovered. Unless proven otherwise, it is assumed that defects of conformity which occur within six months of product delivery already existed at that time, unless this hypothesis is incompatible with the nature of the product or with the nature of the lack of conformity.
In the event of a lack of conformity, the Customer has the right to restore, without charge, the conformity of the goods by repairing or replacing them, namely to an adequate price reduction or termination of the contract, The Product can only be replaced and delivered in so far, they are still available/in stock at the premises of the Company’s Suppliers. In case the reparation or replacement is not possible or cannot be executed within a reasonable time, the Customer has the right to terminate the Agreement and the Company will refund the price.
For the purposes of exercising the legal right to the guarantee, the user must provide proof of the purchase date and of the delivery of the goods. It is therefore recommended to always keep the purchase receipt/invoice, as well as the product shipment confirmation documents and delivery notes.
Products repaired, modified or in any way altered by the user are excluded from the legal guarantee, as are any failures, malfunctions or other defects caused by accidental events, for reasons attributable to the user’s own responsibilities, or by non-compliant use of the product.
Pre-order
Pre-orders may occur on the website when an item is limited in production capacity. You can place a pre-order by paying a 30% deposit, you will receive an immediate order confirmation by email. Once the new product drops, you will pay the remaining 70% before shipment. Please note that cancellations are acceptable within 10 days from the confirmation email of your pre-order.
Intellectual property
The website and all of its components, including trademarks, designs, copyright and domain names are protected by copyright and are therefore the exclusive property of Enamoure or any entitled third parties. These contents may not be reproduced in any way, shape or form without the express written permission of Enamoure.
Complaint procedure
In case the Customer has any complaints, it can contact the Company via the following e-mail address: info@enamoure.shop.
The Customer can also submit its complaint to the Online Dispute Resolution platform provided by the European Union, http://ec.europa.eu/odr.
For Belgium this is the European Centre for the Customer, located at Hollandstraat 13, 1060 Brussel, odr@eccbelgium.be, tel +3228923712).
Transfer and subcontracting
The Company has the right to transfer its rights and obligations under the Agreement to a supplier (e.g. for the delivery of the Product), but this will not affect the rights and obligations under these general terms and conditions.
If the Customer has purchased a Product as a gift, he may transfer the benefit of the warranty as set out in clause 10 to the recipient of the gift without needing to ask the Company’s consent.
Use of personal data
The Company only uses the Customer’s personal information in accordance with the Privacy Policy on the Website.
Force Majeure
The Company is not liable or responsible for any failure to perform, or delay in performance of, any of its obligations under the Agreement that is due to a situation of force majeure.
In case of a situation of Force Majeure:
The Company shall inform the Customer thereof; and
the Company’s obligations under the Agreement will be suspended and the time for the performance of the obligations will be extended for the duration of the situation of Force Majeure. Where the situation of Force Majeure affects the delivery of the Products, the Company will arrange a new delivery date with the Customer after the situation of Force Majeure is over.
Applicable legislation
All conditions, including the Agreements for the purchase of Products through our Website and any dispute or claim arising out of or in connection with it, will be governed by the laws of Belgium and will be subject to the exclusive jurisdiction of the Belgian courts, in respect of which the courts in Ghent (Belgium) will be the only competent courts.
Miscellaneous
The Company may amend these general terms and conditions from time to time. The general terms and condition in force at the time of the order of the Products will apply to the Agreement between the Customer and the Company.
Without prejudice to any of the rights and remedies granted to the Customer by the applicable law or these general terms and conditions, our liability for direct damages will be limited to the value of the ordered Products.
The nullity of any provision or part of a provision under the Agreement will in no way affect the validity of the remaining portion of the provision or the rest of the provisions and clauses. Imitation, alteration and/or redistribution to third parties for commercial purposes are strictly forbidden without the expressed written consent by the Company.
www.enamoure.shop may contain "links" to other websites whom are in no way connected to www.enamoure.shop. The provider here being Enamoure, does not control and/or monitor these third party websites or their contents, and shall not be held accountable for their contents and/or for the rules adopted by them regarding, but not limited to, your privacy and the processing of your personal data when you are visiting those websites.
The provider, here being Enamoure does not warrant that the contents of the website are appropriate or lawful in other countries outside of Europe. However, in the event that such contents are considered to be unlawful or illegal, please do not enter this website.
